Your questions about data, rights and account rules
We collect your name, date of birth, email, phone number, residential address and payment details when you open an account. We also record your login history, device information and game activity for security and compliance. This data is used to verify your identity, process withdrawals and prevent fraud.
Transaction records are kept for 7 years for audit and fraud-prevention purposes. Your personal information is archived or deleted within 30 days of account closure, where local law permits. You can request immediate deletion by emailing support, subject to legal retention requirements.
Yes. Log into your account, go to Settings > Privacy & Security and click 'Request data export'. We'll prepare a file of all stored information and send it to your registered email within 30 days. You can also email support with a formal data subject access request.
Contact our support team immediately with the transaction ID and date. We investigate by reviewing your account history, device logs and payment method records. Disputes are typically resolved within 5 to 10 business days. If fraud is suspected, we may freeze your account during the investigation.
Your wallet balance is held separately and is not used for operational expenses. Withdrawals are processed through your payment method (DANA, OVO, GoPay or QRIS), which adds an extra layer of protection. Deposit and withdrawal records are maintained for verification and dispute resolution.
We notify you of suspension with a reason and a window to respond. Account closure may be temporary or permanent depending on the violation. You can request a full account statement and remaining balance before closure. Disputes about closure can be escalated to our compliance team via email within 14 days.
Log into your account and go to Settings > Account Information to update your email, phone, address or name. Some details require verification before changes take effect. Contact support if you need to update information tied to your payment method or account opening.
