Reference

Ketentuan Akun lotus3 yang Berlaku untuk Anda

These Terms & Conditions govern every action you take on your lotus3 account — from opening it and making deposits via DANA, OVO, GoPay or QRIS, to withdrawing…

Berlaku untuk semua akun aktifPembayaran: DANA, OVO, GoPay, QRISDukungan 24 jam via live chatHak pengguna dijamin dalam ketentuan iniPembaruan ketentuan dikomunikasikan langsung
lotus3 Ketentuan Akun lotus3 yang Berlaku untuk Anda
JALUR KONTAK RESMI

Cara Menghubungi Kami Soal Ketentuan Ini

If any clause in these Terms & Conditions is unclear or you believe a term has been applied incorrectly to your account, our support team is…

Live Chat Available 24 hours a day, seven days a week directly inside your logged-in account…
Email Dukungan Send a written query to our support address listed in your account settings.
Formulir Pengaduan Submit a formal complaint through the in-app dispute form, accessible under Account Settings >…
KEAMANAN DAN AKUNTABILITAS

Bagaimana Kami Mengelola Data dan Akun Anda

lotus3 handles your personal data, account security and session records in line with the obligations set out in these Terms & Conditions.

Penyimpanan Data Akun

We retain your account registration data for the duration your account remains active and for a period of five years…

Kebijakan Cookie

Our site uses session cookies to keep you logged in and analytics cookies to measure page performance.

Keamanan Akun

Account access is protected by password encryption and optional two-factor authentication.

Permintaan Perubahan Data

You may request correction or deletion of inaccurate personal data by submitting a written request via the in-app dispute form.

Transfer Data Pihak Ketiga

We share your data with payment processors — including DANA, OVO and QRIS operators — only to the extent required…

Kontak Data Resmi

For formal data-related requests covered by these Terms & Conditions, use the email listed under Account Settings.

Pertanyaan yang Sering Diajukan Soal Syarat Penggunaan

The questions below reflect what our account holders ask most often when reviewing these Terms & Conditions. Each answer is specific to how lotus3 operates — not a generic legal statement — so you know exactly what to expect before and after opening your account.

Yes. Every transaction method available on lotus3 — including DANA, OVO, GoPay and QRIS — falls under the full scope of these Terms & Conditions. Payment-specific rules are outlined in the Transactions section of this document.

No. We are required to notify you by email at least seven days before any material change takes effect. Continued use of your account after the notice period constitutes acceptance of the updated terms.

Accounts found in breach — for example by providing false identity details or exploiting platform mechanics — may be suspended or permanently closed. Any pending withdrawals at the time of suspension are held pending a review process.

Submit a written request via the in-app dispute form under Account Settings > Help & Terms. Include your account ID and reason. We aim to process valid deletion requests within five business days where local law permits.

Access to certain features or account functions depends on local law. It is your responsibility to confirm that your use of lotus3 complies with regulations applicable in your region before proceeding with registration.

Open a formal dispute via the in-app form under Account Settings > Help & Terms. Provide your account ID, the specific clause you believe was misapplied, and any supporting evidence. Our team responds within 24 hours.

Yes. Cookie usage is governed by the Privacy and Cookie section of these Terms & Conditions. You may opt out of non-essential cookies at any time through your browser without affecting your core account or payment functions.